With over two decades of global business leadership, customer experience is more than a nice idea to me. It’s personal. Customers deserve better!
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My specialty is bringing the customer journey to life inside the enterprise, empowering employees and transforming the culture. I am passionate about including everyone - from the shop floor to the C-suite - to deliver excellent customer experiences.
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I’m a problem solver and I'll always be there to help you work through your challenge, big or small–whatever that problem might be.​
Carol Pudnos
Customer Experience Advisor
Lilie Pudnos
Marketing Intern
I am an emerging marketing professional with experience in sales and customer service. I get excited about my customer's challenges and bring a human centered approach to meeting their needs.
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Empathy, compassion, and understanding are my values and the tools I use to get to know my customers. Enthusiasm is my tag line. I love to tackle complexity, simplify it, and help people overcome hurdles and get things done.
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I graduated from the College of Wooster with a B.A. in History and Classical Studies.