top of page
Carol 2

With over two decades of global business leadership, customer experience is more than a nice idea to me. It’s personal. Customers deserve better!

My specialty is bringing the customer journey to life inside the enterprise, empowering employees and transforming the culture. I am passionate about including everyone - from the shop floor to the C-suite - to deliver excellent customer experiences.

I’m a problem solver and I'll always be there to help you work through your challenge, big or small–whatever that problem might be.

Carol Pudnos

Customer Experience Advisor


Lilie Pudnos

Marketing Intern

I am an emerging marketing professional with experience in sales and customer service. I get excited about my customer's challenges and bring a human centered approach to meeting their needs.

Empathy, compassion, and understanding are my values and the tools I use to get to know my customers. Enthusiasm is my tag line. I love to tackle complexity, simplify it, and help people overcome hurdles and get things done.

I graduated from the College of Wooster with a B.A. in History and Classical Studies.

bottom of page