carolpudnosSep 8, 20203 minMaster Your Customer's Make-Or-Break Moments51% of customers say most companies fall short of their expectations for great experiences. Salesforce – State of the Connected Customer...
carolpudnosAug 19, 20202 minDesigning Memorable Experiences? Tips to guarantee success. What do B2B Chief Commercial Officers have in common with product designers? Both are accountable for experience design that strikes a...
carolpudnosAug 13, 20202 minDesign Your Digital Transformation to Give Customers a Richer ExperienceDoes the phrase “digital transformation” strike fear in your heart? If you’re feeling anxious, it could be because digital...
carolpudnosAug 7, 20202 minOne Step Closer to Customer Centricity“The journey of a thousand miles begins with one step.” But which step? Many B2B leaders are eager to create memorable experiences for...
carolpudnosAug 1, 20204 minCreating Memorable B2B Customer Experiences - Don’t put it off any longer… “57% of customers have stopped buying from a company because a competitor provided a better experience.”* As a B2B leader, what can you...
carolpudnosJul 24, 20203 minIs Your B2B Enterprise Customer Centric? Take a Quiz to Find Out!By now most B2B leaders have accepted that companies who put customers first do better. Why? Because customers reward companies that...
carolpudnosJul 9, 20183 minConfessions of a Process Maven by Carol Pudnos and Steve DuesburyBefore we talk about Customer Experience, I first have to confess something. I grew up as a Business Process Maven... wholly obsessed...