carolpudnosAug 11, 20201 minB2B Digital Transformation 2020 by Blake MorganCustomers need to be able to easily find information digitally, and employees need to have access to the right information in one place.
carolpudnosJun 15, 20181 minTo Unlock Customer Insights, Speak No Evil by Amelia SizemoreGreat advice to follow! When you are trying to get customers to open up and share their experiences, it’s not the time to explain...
carolpudnosJun 9, 20181 minHidden CX: Why It's Critical For Your Business by Colin ShawThe Experience Gap, the difference between what your customer expects and what they get. This gap is costing you! Great post... Click...
carolpudnosApr 19, 20181 min100 Episodes Of The Chief Customer Officer Human Duct Tape Show by Jeanne BlissClick here to read the article.
carolpudnosDec 1, 20171 minHow CMOs Are Using Micro-Moments to Transform the Customer Experience by Meghann YorkGreat tips for improving your customer journey... Click here to read the article.
carolpudnosJul 8, 20171 minShep Hyken's "Walgreens: At The Corner Of Technology And A Better Customer Experience (CX)" I love this quote " The basics that connect a customer to the company haven’t changed. The purpose behind any new technology is to take...
carolpudnosJun 18, 20171 minCrossing the technology chasm - rebuild or perish by Rohan RajivThe technology adoption chasm grows wider. It's a real challenge for B2B to break from the old ways. A good read.... Click this link to...
carolpudnosNov 26, 20161 minWhen to Take a Chief Customer Officer Role, and When to Leave One, With Carol Pudnos by Jeanne BlissHonored to be a guest on Jeanne Bliss's podcast. Thanks Jeanne! Click this link to read the article.